Shipping & Returns

What are the shipping rates?

Williams Outfit computes and displays shipping charges for items in your shopping cart when you enter in your ship-to postal code. To do this, enter in the shipping postal code in the text box to the right of "Postal Code". Click on the "Calculate" button to automatically display shipping charges for that postal code. Taxes on the product price are applicable to all orders shipping to the state of Idaho.

Important Shipping Details

Items are usually processed within 2 - 3 business days after your order is placed and payment is received.

Items are delivered via UPS, FED-EX, USPS, or Freight Carrier within 5-7 business days after order is placed.

Sorry we do not ship to any P.O. Boxes due to UPS, FedEx, and Freight Carrier companies’ inability to deliver to those addresses.

Orders where the entire weight exceeds 150 lbs will be shipped via Freight Carrier.

For some items Williams Outfit drop ships your products directly from the distributor. Products ordered may come from different distributors, even when they are on the same order, and will arrive as separate shipments. Tracking numbers will be provided for each shipment.

Free Shipping

The terms “Free Shipping” and “Shipping Included” are found on selected items and only include the lower 48 states. If the item ships Freight Carrier ‘Free’ shipments are limited to CURBSIDE ONLY deliveries (unless stated otherwise on product page) within the lower 48 states. Any special services, requests, or requirements are not applicable to this program. In some cases, Freight Carriers may not have normal access to certain areas (island or other remote inland locations) in these events you will be contacted for possible service charges prior to shipping. Items have a normal delivery time of 5 to 14 working days from date of the order receipt but this time may vary, especially around holidays or other peak shopping times.

Refund, Returns and Cancellation Policies:

We proudly stand behind the quality brand name products that we sell. You may return any product to us in its original condition within 25 days of receiving your order. We will refund the total sales amount, less a 20% restocking fee and the original shipping charges. Please contact us via email and customer service will then reply within 2 business days with shipping address and other return shipping information.

The merchandise must also be in new and unused condition, packed in its original manufacturer's box and include all original packaging material, parts, original manuals and any accessories in order to insure full credit. "New and unused" means saleable condition, not dirty and not washed. We cannot accept returns for an item with any indications that it has been used. Williams Outdoor & Fitness reserves the right to inspect all returned products and may reduce the credit if the product is returned not in saleable condition.

Return shipping costs are the responsibility of the customer, unless the reason for return is a result of our error. We are not responsible for lost return shipments. Please use a carrier that provides shipment tracking information with proof of delivery.

Backorders

Due to the current demand and supply for many of the products that we carry, there may be extended delays on some backorders. We do the best we can to fill a backorder as fast as possible. If the backorder is less than 30 days old we process and ship. However, if the order is over 30 days old, our policy requires us to make contact with the customer prior to processing the order / payment and confirm that the customer is still interested in receiving the products.

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